Terms and Conditions

These Terms & Conditions (“Terms”) govern the purchase and use of services, programmes, classes, workshops, digital products and other offerings provided by Ilaria Orlandi, Route de Nyon 10, 1270 Trélex, Switzerland (“I”, “me”, “my”).

By purchasing, booking or participating in one of my offerings, you acknowledge that you have read and agree to these Terms.

1. Scope

These Terms apply, as relevant, to services and offerings including:

individual coaching and embodiment coaching;

somatic and emotional exploration sessions;

individual intensives and multi-session packages;

group coaching programmes;

Mana Movement, yoga, embodiment and movement classes;

workshops, retreats and other live or online events;

online courses and programmes;

digital resources, recordings and downloadable materials; and

any other services or products offered through ilariaorlandi.ch or directly by me.

Where a separate coaching agreement or other written agreement is entered into for a particular service, that agreement and these Terms apply together. In the event of a conflict, the specific written agreement takes precedence.

2. Nature of the Services

My work combines coaching, embodiment, somatic awareness, movement, breathwork, mindfulness, emotional exploration and related practices.

These services are intended to support personal development, self-awareness, emotional resilience, embodiment and wellbeing.

They are not medical treatment, psychotherapy, psychiatric care, physiotherapy or another regulated healthcare service, and are not intended to diagnose, treat or cure any medical or psychological condition.

Nothing provided through my services should be considered medical, psychological, legal, financial or other professional advice.

If you have concerns regarding your physical or mental health, you are responsible for seeking advice and support from an appropriately qualified healthcare professional.

3. Your Responsibility and Participation

My work is collaborative. I provide guidance, practices, reflection, coaching and a supportive space, but you remain responsible for your own choices, actions, wellbeing and results.

You are encouraged to listen to your body and exercise your own judgement throughout all practices.

You may pause, modify or stop a practice at any time. You are never required to participate in an exercise, movement or exploration that does not feel appropriate for you.

You are responsible for informing me before a session, class or programme of any relevant physical limitation, injury, pregnancy, medical condition or other circumstance that may affect your safe participation.

Where appropriate, you should obtain advice from a qualified healthcare professional before participating.

4. No Guarantee of Results

Personal development, coaching and somatic work are individual processes and results vary from person to person.

While I am committed to providing my services with care and professionalism, I cannot guarantee any particular personal, professional, emotional, physical, financial or other outcome.

Testimonials and client stories describe individual experiences and should not be understood as guarantees that you will achieve the same results.

5. Booking and Formation of the Agreement

Prices, content, duration and other specific conditions applicable to an offering will be communicated on the relevant sales or booking page, checkout page, proposal, coaching agreement or other written communication.

A booking or purchase is confirmed once the applicable booking or payment process has been completed and confirmation has been provided.

You are responsible for ensuring that the information you provide when purchasing or booking is accurate.

6. Prices and Payment

Prices are indicated in Swiss francs (CHF) unless otherwise stated.

Payment is due according to the conditions communicated for the relevant offering.

Where payment by instalments is offered, the instalment arrangement is a payment schedule for the agreed service or programme and is not a monthly subscription unless expressly stated otherwise.

Failure to make a payment when due may result in suspension of access to sessions, programmes, digital materials or other services until payment has been resolved.

Any individual coaching agreement or programme agreement may contain additional payment provisions.

7. Individual Sessions – Cancellation and Rescheduling

For individual sessions, at least 24 hours’ notice is required if you need to cancel or reschedule.

Sessions cancelled with at least 24 hours’ notice may normally be rescheduled without charge, subject to availability.

Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be considered used and may not be refunded or rescheduled, except where exceptional circumstances justify otherwise.

If I need to cancel or reschedule a session, I will offer an alternative date.

8. Packages and Coaching Programmes

Where you purchase a package, intensive or coaching programme comprising several sessions, the applicable duration and number of sessions will be communicated when you purchase or enter into the programme.

Sessions should normally be used within the agreed programme period unless we agree otherwise.

If you decide to discontinue an individual coaching relationship or programme before its planned completion, please notify me in writing. Any amounts due, refunds or other financial consequences will be determined in accordance with the specific agreement, the services already provided or reserved, and applicable law.

Where a separate coaching agreement has been signed, its termination provisions apply.

9. Group Programmes

Group programmes may include live sessions, recordings, exercises, digital materials, community spaces or other elements described at the time of purchase.

Because group programmes depend upon a shared schedule and group experience, missed live sessions cannot normally be rescheduled individually.

Where recordings are provided, their availability and access period will be communicated as part of the programme.

Participants are expected to interact respectfully and to protect the privacy of other participants.

I reserve the right to remove a participant whose conduct is seriously disruptive, abusive, discriminatory, threatening or otherwise compromises the safety or integrity of the group. Where reasonably possible, concerns will first be discussed with the participant.

10. Classes, Workshops and Events

Bookings for live classes, workshops and events are subject to any cancellation conditions communicated at the time of booking.

If no specific cancellation conditions are stated, cancellations made at least 24 hours before the start of the activity may be transferred or credited at my discretion. Late cancellations and no-shows are normally non-refundable.

I may cancel or reschedule a class, workshop or event where reasonably necessary, including because of illness, insufficient participation or circumstances outside my reasonable control.

If I cancel an event and no suitable alternative is provided, amounts paid for the cancelled service will be refunded.

11. Digital Products and Online Courses

Digital products may include videos, audio recordings, written materials, exercises, courses, programmes and other digital content.

Access is personal to you and may not be shared with another person unless expressly permitted.

Access periods, where applicable, will be communicated at the time of purchase.

Because digital content may be made available immediately following purchase, purchases of digital products are normally non-refundable once access has been provided, subject always to any mandatory rights available to you under applicable law.

12. Refunds

Except where otherwise specified for a particular offering, payments are non-refundable once the relevant service has been delivered or digital content has been accessed.

Where a refund is required by applicable law, or where I expressly agree to provide one because of exceptional circumstances, it will be handled on a case-by-case basis.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer law.

13. Health, Movement and Somatic Practices

Movement, breathwork and somatic practices involve active participation and may produce physical sensations, emotional responses or other subjective experiences.

You are responsible for choosing a level of participation appropriate to you.

You agree to stop or modify a practice if you experience pain, dizziness, significant discomfort or another reaction that gives you concern, and to seek appropriate professional advice where necessary.

When participating online, you are responsible for ensuring that you have a suitable and reasonably safe physical space in which to practise.

14. Emotional Wellbeing and Support

Coaching and somatic work can sometimes bring awareness to difficult emotions, memories or experiences.

You remain in control of your participation and may decline, pause or stop any exploration.

My services are not intended to provide crisis or emergency mental health support.

If you are experiencing a medical or mental health emergency, you should contact the appropriate emergency or healthcare services rather than relying on my services or messaging channels.

15. Communication Between Sessions

Where messaging or email support is included in a programme, it is intended for reasonable coaching support, reflection and integration between sessions.

Unless expressly agreed otherwise, messaging support does not provide continuous or emergency availability and I cannot guarantee an immediate response.

The precise level of between-session support may vary between programmes and will be communicated as part of the relevant offer or coaching agreement.

16. Confidentiality

I treat information shared during individual coaching and somatic sessions as confidential and will not intentionally disclose it to third parties without your consent, except where disclosure is required by law or where there is a serious and immediate safety concern.

For group programmes, workshops and other shared spaces, participants are asked to respect the confidentiality and privacy of others. However, because other participants are independent individuals, I cannot guarantee that another participant will maintain confidentiality.

You agree not to record, reproduce or share another participant's personal contribution without their explicit permission.

17. Testimonials and Client Stories

I will not publicly identify you or use your personal story as a testimonial without your permission.

Where you voluntarily provide a testimonial, I may ask for your permission to use it on my website, social media, marketing materials or other communications.

You may contact me if you wish to discuss or withdraw permission for future use of an identifiable testimonial.

18. Recordings

Some group sessions, workshops or programmes may be recorded for participants.

Where recording is planned, participants will be informed.

You are responsible for choosing whether to contribute personally identifiable information while a recording is taking place.

Individual coaching sessions will not be recorded by me without your knowledge and agreement.

You may not record a private session, class, workshop or group session without my prior permission and, where relevant, the permission of other participants.

19. Intellectual Property

Unless otherwise stated, all materials I provide — including videos, recordings, written materials, exercises, practices, course content, worksheets, graphics and teaching materials — remain my intellectual property or are used by me under appropriate rights.

Purchasing an offering grants you a personal, non-exclusive, non-transferable right to use the materials for your own personal purposes.

You may not reproduce, distribute, sell, publish, teach, commercially exploit or make my materials available to others without my prior written permission.

20. Website and Third-Party Services

My website and services may use or link to third-party platforms, including payment processors, video-conferencing platforms, course platforms, scheduling tools or social media services.

Those third-party services operate under their own terms and policies.

While I take reasonable care in selecting and using services, I cannot guarantee uninterrupted availability of third-party platforms.

21. Privacy and Personal Data

Personal data is processed in accordance with the Privacy Notice available here: https://www.ilariaorlandi.ch/privacy-policy

Certain personal data may need to be processed in order to administer bookings, payments, communications, programmes and service delivery.

22. Liability

I undertake to provide my services with reasonable care and professionalism.

To the extent permitted by applicable law, I am not responsible for indirect or consequential losses arising from participation in my services or