Privacy Policy

Effective Date: 1 April 2025

Duration: These policies apply for as long as you use our website or services, or until superseded by an updated version. In relation to any specific coaching programme or course, the agreement remains in force for the duration of that programme and continues thereafter solely in respect of data protection, confidentiality, and payment obligations.

1. Who We Are

Legal Entity: Ilaria Orlandi
Email: [email protected]
Location: Switzerland

By using this website, you confirm that you are at least 16 years old (EU GDPR) or 13 years old with parental consent (Swiss nFADP).

2. What Personal Data We Collect and Why

We collect and process your personal data in accordance with Swiss and EU data protection laws for the following purposes:

Category: Contact Data

Examples: Name, email address, phone number

Purpose: To respond to your messages and send you relevant updates

Legal Basis: Consent / Legitimate interest

Category: Customer Data

Examples: Billing info (if any), course enrollments

Purpose: To provide access to purchased courses and maintain records

Legal Basis: Contract performance

Category: Usage Data

Examples: IP address, browser type, time on site

Purpose: To improve website performance and user experience

Legal Basis: Legitimate interest

Category: Marketing Data

Examples: Newsletter preferences

Purpose: To send promotional emails (if opted in)

Legal Basis: Consent

We do not intentionally collect sensitive data (e.g. health, race, sexual orientation). If you share personal stories or emotions during coaching or course content, it will be treated with strict confidentiality for a period of at least 3 years and used only for the purpose you intended. All confidential information and business secrets shared with us will be kept strictly confidential for a period of at least 3 years and may not be disclosed or passed on to any third party except on a need-to-know basis to persons (such as employees, contractors, or advisors) whose duties require access for the purposes of this Agreement, and who are bound by confidentiality obligations. "Confidential Information" includes but is not limited to: business secrets and trade secrets, financial information (e.g. pricing, costs, revenue), business plans and strategies, technical information (e.g. processes, methods, software, know-how), customer and supplier information, marketing plans, and operational procedures.

The following categories of information shall not be considered Confidential Information: (a) information that is or becomes publicly available through no fault of the receiving party; (b) information already known to the receiving party prior to disclosure, as evidenced by written records; (c) information independently developed by the receiving party without use of the disclosing party’s Confidential Information; or (d) information required to be disclosed by law or court order, provided that the disclosing party is notified promptly in advance where permitted.

3. How We Collect Data

·        Directly from you (via Ivorey forms, sign-ups, emails)

·        Automatically via cookies or analytics tools

·        Occasionally through third-party services (e.g. Ivorey, Stripe)

4. Marketing Communications

You will only receive marketing communications if you have opted in. You can unsubscribe at any time via the unsubscribe link in our emails or by emailing us directly.

5. Disclosure of Your Data

We may share your data with trusted service providers on a need-to-know basis strictly as needed to operate our business and perform our obligations under this Agreement (e.g. Ivorey for hosting, Stripe for payments). All providers comply with applicable data protection laws.

6. Data Transfers Outside Switzerland or the EU

Your data may be stored on servers outside Switzerland or the EU (e.g., Ivorey or Stripe servers in the US). These transfers are protected by adequate safeguards, such as Standard Contractual Clauses or recognized adequacy decisions.

7. Data Security

We implement appropriate security measures to protect your data. In the event of a data breach or unauthorized access, we will notify the affected contracting party promptly and without undue delay upon discovery. Access is restricted to authorized persons only on a need-to-know basis for purposes directly related to this Agreement.

In the event that we are required to disclose your personal data to any government or regulatory authority, we shall promptly notify you of such disclosure requirement to the extent permitted by law, unless we are legally prohibited from doing so.

8. Data Retention

·       For purchases: 10 years (Swiss tax law)

·       For newsletters: until you unsubscribe or for a minimum of 3 years, whichever is longer

·       For general inquiries: a minimum of 3 years after the last contact

9. Your Rights

Under the GDPR and Swiss law, you have the right to:

·       Access your data

·       Correct inaccurate data

·       Request deletion ("right to be forgotten") — upon such request, we shall delete your personal data without undue delay, unless retention is required by law. Upon termination of this Agreement or upon written request by the disclosing party, we shall promptly delete or destroy all information and copies received under this Agreement, provided that such deletion or destruction shall occur no earlier than 3 years after the termination of this Agreement or the date of the written request, whichever is later.

·       Object to processing

·       Withdraw consent at any time

To exercise your rights, email us at [email protected].

10. Cookies

We use cookies to analyze site performance and enhance your experience. You can manage your cookie preferences via your browser settings.

11. Third-Party Links

Our website may link to other sites. We are not responsible for their privacy practices. Please review their policies separately.